Field-Service Technician

DAMBACH is a leading manufacturer of stacker cranes, shuttle systems, conveyor technology and rail guided vehicles. We are an innovative, growing company that operates worldwide as a partner of system integrators, implementing sophisticated and individual warehouse technology solutions for our customers.

Job Description:

The Field-Service Technician joins a team of respected industry problem solvers that the world’s leading companies rely on to keep their operations running and elevate them to new levels of efficiencies. In this role, the Technician works with internal and customer teams on modifying/servicing existing equipment at customer locations. This work is critical in elevating customers to the latest industry standards and cutting-edge technologies and maintaining this level of excellence. The ideal candidate for this position must possess strong analytical skills, use creative approaches to solve problems, and be able to work well within a team as well as in an individual capacity. In this role, the candidate would frequently be working in a client-facing capacity and needs to be comfortable communicating project updates, navigating challenges, and working to ensure customer expectations are met. Lastly, candidates must demonstrate a willingness to learn new skills and processes, be self-motivated and, at times, be able to work with little supervision to accomplish tasks.

Responsibilities:

 

• Technical support for on-site team
• Troubleshooting of mechanical faults at customer sites
• Perform planned mechanical maintenance
• Provide/deliver technical customer training
• Ability and willingness to travel for work, approximately 70-75% of time

 

Required Skills / Qualifications:

 

• BS Mechatronics OR experience in relevant mechanical position (other degrees will also be considered with pertinent experience)
• Strong mechanical knowledge
• Ability to read mechanical drawings
• Strong analytical and problem-solving skills
• Demonstrate high levels of ingenuity, good judgment, and knowledge of the equipment during service, or troubleshooting phases
• Hands-on experience with mechanical systems
• Exceptional communication skills when interacting with clients and internal team members
• Must be eligible to work in the United States

 

Preferred Skills / Qualifications:

 

• AutoCAD
• Basic electrical knowledge

 

What We Offer You:

 

• An interesting and versatile work environment with flexible working hours
• A secure job with competitive compensation in a growing company
• A culture that promotes both teamwork and self-sufficiency
• Tailor-made training and opportunities to further education
• Mentorship program and training
• Company Health Plan, Benefits, 401k, and15 prorated vacation days per year

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.